Who We Are

Our Simplified Customer Support,
Ensures Profitable Customer Engagement For You

We Always Work In Alignment With Our Customer’s Intent

Quality Customer Experiences are Made with vConversIO

We work to deliver extraordinary results through our pioneering customer services. We are the first of its kind customer support profit center in India which has been specially made to get you more ROI from the same marketing money spent.

  • Convert leads into sales
  • Driving value through our e-commerce expertise
  • No process training required
  • Inhouse data management centre

What We Do

We focus on providing a customer experience
that is simple, efficient & effective

We streamline your entire customer service process with our omnichannel work approach.

Lead to Sales Conversion
Get the Best ROI

We focus on generating sales for your business. Our team follows proper methodologies to identify relevant prospects that guarantee increased conversion rates maximizing your ROI.

Abandoned Cart Recovery
Reach Your Potential Customers

With vConversIO, now easily recover lost customers! Our abandoned cart conversion services help you ultimately increase your sales contributing to your revenue growth.

COD Order Confirmation
Verify Orders & Boost Sales

With our dedicated COD order confirmation services make sure that all the COD orders shipped are 100% legitimate and delivered on time.

NDR & Re-attempting Verification
Turn Your Delivery Challenges into Profits

With our NDR Calling services, reduce your RTO percentage and re-attempt delivery with ease. This will help you scale up your business game for the better.

Omni Channel Customer Support
Answers that make a Difference

Now, easily manage all your customer queries via call, e-mail, chat, and improve your business productivity. Our team makes the entire process of customer service an effortless process for you.

Advantages

The vConversIO Advantage

A Simple, Efficient, and Effective Way for An Unmatched Customer Experience

vConversIO offers complete cloud capability which is designed to simplify the delivery of end-to-end customer experience services while boosting overall efficiency, effectiveness, and customer happiness.

Omni-Channel Approach to Customer’s Happiness

Now, easily manage your customer conversations across different channels like email, chat, phone and respond to all your customer queries within minutes.

Top-Notch Workflow Automation Support

With vConversIO, it is possible to automate all your repetitive manual actions while managing complex and cross-functional service processes.

Stay Ahead with Best in Class Customer Experience

While the definition of a good CX is constantly changing, vConversIO delivers flexible and forward-thinking solutions so that you always stay ahead of your customer expectations.

Cloud-based Servers

With our dedicated and reliable in-house data center and cloud computing functionality, all your data is absolutely safe and secure with us. We follow stringent and proven methodologies to ensure that everything runs smoothly without any challenges. For maximizing security, we deploy the best in class fraud detection, firewall, data encryption, anti-virus. This gives you more control along with the required flexibility over your business operations.

Advanced Tools

We make sure that our clients are assisted and empowered with the best-in-class tools and resources. Thus, right from easy-to-use CRM to an efficient Dialer panel, our team ensures the highest level of quality control, which is inclusive of processes like stack ranking. This eventually translates into customer satisfaction and customer delight in the longer run.

No Process Training Required

To get our clients better business growth prospects, all we need is a product page showcasing their inventory. With this, our team of professional experts focuses on maximizing our client’s productive output driving more conversions, and sales generation.

How We Work

Solutions that Help You Scale
Your Business Growth

Establish
Contact

The client comes on our portal and fills up the inquiry form after which the client receives a call or an e-mail from our sales team.

Requirement
Analysis

Our team understands our client’s requirements and does an in-depth analysis regarding the same. After this, we come up with the best options related to deliverables.

Pricing &
Analysis

In this part of our work process, we confirm the pricing with our clients. Plus, it also includes the contracting & SLA’s sign-off.

Project
Initiation

With project initiation, we kick off our client’s projects deploying the best-in-industry resources and practices.

Project
Steady State

Under this comes the project execution and management with ongoing reporting along with feedback of our clients.

Be Ahead of Your Industry Curve

77
Lacs

worth of sales delivered
in FY 20-21
- Nutrafy -

32
Lacs

worth of sales delivered in the 3rd quarter
of FY 20-21
- Buyidu -

15.5
Lacs

delivered in first quarter
of FY 21-22
- Notion Watch -

10K
Tickets

tickets in FY 20-21 with best CSAT
- Lpanache -

Pricing Insights

Solutions that Help You Scale
Your Business Growth

USD INR

COD Verification

NDR & Return Management

COD + NDR

Sales/Abandoned Cart

$ 0.70 per Order*

$ 0.70 per Order*

$ 1 per Order*

25% of delivered amount**

₹ 50**

₹ 50**

₹ 70**

* Contactable Orders/Minimum 3 attempts

** Taxes Extra, as applicable

Referral: 20% of billed amount